Return Policy

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

You can either write us at theayurstore@gmail.com or call at +91 8600993107 from Monday to Saturday, 10 AM to 7 PM to initiate a return. Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through speed post courier service and share tracking details and we will return the courier costs.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.

If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at theayurstore@gmail.com or call on +91 8600993107 within those 48 hours. We will arrange a reverse pickup for the product and then issue either a full refund through The Ayur Store (store credit) or a different item in exchange, as per your request. Replacements are subject to availability of the particular product. Please note the usual 14-day return policy won’t be applicable in these kinds of cases.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:  theayurstore@gmail.com